Sable Jewellery Complaints Policy

1. Purpose:

• The purpose of this complaints policy is to provide a structured process for addressing customer complaints, resolving issues, and maintaining customer satisfaction.

2. Commitment to Customers:

• We are committed to delivering the highest quality products and services and to promptly addressing any concerns or complaints from our customers.

3. Definition of a Complaint:

• A complaint is defined as any formal expression of dissatisfaction by a customer regarding our products, services, or interactions with our company.

4. How to Lodge a Complaint:

• Customers can lodge a complaint through the following channels:
  • Email: hello@sablejewellery.com
  • In-Person: Visit my CBD workshop by appointment

5. Complaint Handling Process:

• Upon receiving a complaint, we will:
  • Acknowledge the complaint within 24 hours.
  • Investigate the complaint promptly and thoroughly.
  • Provide a resolution or a progress update to the customer within 5 business days.
  • Strive to resolve complaints to the customer's satisfaction.

7. Customer Privacy:

• All customer information and complaints will be treated with the utmost confidentiality and in compliance with applicable data protection laws.

8. Feedback and Continuous Improvement:

• We value customer feedback. Complaints data will be analysed for opportunities to improve our products and services continually.

9. Record Keeping:

• Comprehensive records of complaints and their resolutions will be maintained for future reference and improvement.

10. External Resolution:

• If the customer is not satisfied with the outcome, they may seek external dispute resolution through relevant regulatory authorities or industry ombudsmen.

11. Review and Update:

• This policy will be reviewed periodically to ensure its effectiveness and compliance with evolving customer service standards and regulations.

12. Contact Information:

• For any questions or to lodge a complaint, please contact Scarlett at hello@sablejewellery.com.

13. Effective Date:

• This policy is effective as of 09/07/2022.

Sable Jewellery is committed to addressing customer complaints promptly and professionally to ensure customer satisfaction and the continuous improvement of our products and services.

This concise policy outlines the key steps and commitments regarding how your company handles customer complaints, ensuring transparency and customer satisfaction.